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Customer Service Team Member

This job posting is no longer active.

Location: Boone, NC, United States
Job ID: 13337
Date Posted: Dec 19, 2022

Job Description

Get Involved!

A Day in the Life of an Operation Christmas Child Customer Service Team Member

Serve with Samaritan’s Purse as an Operation Christmas Child Volunteer Experience Team Member you will work with thousands of employees and volunteers to help bring Jesus’ love to children around the world. The Samaritan’s Purse Volunteer Experience Team Member opportunity provides Operation Christmas Child (OCC) Processing Centers with seasonal qualified staff to help assist during the shoebox processing season of OCC.  You are acting as the hands and feet of Jesus Christ to bring joy to children, families, and communities.  You, or someone you know, may be an ideal candidate to serve in as a Volunteer Experience Team Member in one of our Processing Centers.

This is a full-time, seasonal commitment that runs from November to December.  Applicants must be at least 16 years of age and possess a desire to serve the Lord in a hands-on ministry. Positions are temporary, full-time (40+ hours per week including Saturdays). Screening requirements include social media review and pastoral/spiritual mentor screen.

Desired Skills:

  • Able to lift and/or move 50 lbs.
  • Must be a team player
  • Friendly with good communication skills
  • Customer service oriented
  • Volunteer management experience preferred
  • Ability to multi-task

A brief description of positions you may be considered for:


  • Maintain a working knowledge of the open volunteer positions across all volunteer areas in the Processing Center by keeping up-to-date on volunteer needs, volunteer arrivals and departures.

  • Review daily volunteer schedule and current status of volunteer areas regularly to produce strategy of moving volunteers to different areas during appropriate times.


  • Facilitate sales transactions accurately for Samaritan’s Purse and Operation Christmas Child branded merchandise via cash, check or credit card on an automated transaction system.

  • Ensure that each transaction is recorded correctly, guaranteeing accurate inventory and financial reporting at the end of each shift and at the end of the season.

  • Must display high levels of integrity and organization when administering daily financial reconciliation and reporting.


  • Document and complete the proper paperwork for all donated Gifts-In-Kind shoebox items coming in through the PC Drop-off location, Receiving Docks, or the front entrance.

  • Working as a team to ensure adequate supply of GIK inventory entering and exiting the Processing Teams this includes the monitoring of amount and diversity of items being used by shoebox processing teams.  Examples of this type of work may include de-packaging items, rolling clothes into smaller sizes, packaging like items together, etc.

  • Train, coach and supervise Volunteers who serve in the GIK Projects Area to prepare donated GIK items to be used by shoebox processing teams.


  • Sustain a strong and outgoing personality to represent Operation Christmas Child in a positive and helpful way for the volunteers who serve in the OCC Processing Centers.

  • Keep accurate records by entering arriving volunteer numbers into the Volunteer Management System (VMS). Ensure volunteer registration form is completed properly.

  • Be available to answer questions posed by OCC Processing Center volunteers. Questions could include locations of restrooms, breakrooms, coat racks, and where to drop off shoebox gifts and/or other donated items.


  • Work with the Processing Center Administrative Associate to manage volunteer schedules through the Volunteer Management System (VMS) as calls or emails come in through the office.


  • Greet and thank all OCC Processing Center Volunteers and Donors as they enter and leave the property.

  •  Direct volunteer and staff to appropriate parking areas and open spaces. Direct donors where to drop-off their donations at the Processing Center (Processing Center Dropoff).

  • Be available to answer questions posed by OCC Processing Center Volunteers and Donors. Questions could include where to park large buses/vans, directions to enter the building, or where to drop off shoebox gifts and/or other donations.


  • Responsible for facilitating and managing the collection of gift filled shoeboxes from donors and volunteers at the OCC Processing Center’s Drop-off Location.

  • Sustain a self-assured and hospitable personality to represent Operation Christmas Child in a positive and helpful way for the volunteers and donors who come to drop off gift-filled shoeboxes to the OCC Processing Centers.

  • With each donor or volunteer, assist in the unloading of shoebox gifts, verify the quantity donated, and record the verified number of shoebox gifts and donor information on the Shoebox Drop-off Log.

  •  Be open and willing to pray for and with shoebox donors.

  •  Train, coach, and supervise OCC Processing Center Volunteers serving in the OCC Processing Center Drop-off.


  • Responsible for working with the OCC Processing Center Floor Managers to facilitate and supervise designated areas of activity within OCC Processing Center Teams including volunteer supervision, security issues, pre-inspection activity, product movement and processing, and all other aspects contained within OCC Processing Center Teams.

  • Being friendly, welcoming, and personable to volunteers while helping them have a fun, productive, and memorable experience at the OCC Processing Center.

  • Responsible for coaching and supervising up to 30 volunteers within the Processing Team area.


  • Responsible for working with the OCC Processing Center Floor Coordinator, Quality Control Manager(s), and Floor Managers to implement the placement plan of volunteers within the Processing Center.

  • Sustain a strong and outgoing personality to represent Operation Christmas Child in a positive and helpful way for the temporary associates and thousands of volunteers that come to the OCC Processing Centers.

  • Take direction from the OCC Processing Center Floor Coordinator to deliver volunteers effectively to the designated area of service.


  • Keep work area clean and neat. Assist with trash and broken pallet disposal.

  • Other duties as assigned by supervisor.

  • Must be multi-task oriented and display proven organizational skills.


Learn more about serving with Samaritan’s Purse

Job Location: Boone, NC

Type of Employee: Associate / Temporary 

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10

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This job posting is no longer active.

Location: Boone, NC, United States
Date Posted: Dec 19, 2022

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