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Domestic Operations Manager, OCC

Location: Boone, NC, United States
Job ID: 13211
Date Posted: May 17, 2022

Job Description

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Operation Christmas Child, a ministry of Samaritan’s Purse, is seeking an experienced Operations Manager to lead all domestic operational aspects for its eight national processing centers.  If you are experienced in supply chain, warehouse management and have a passion for leading high volume staff and volunteers, this may be a great opportunity for you! Position requires significant travel throughout the US and increased seasonal travel September through December.  Ideally this position will be based Boone, NC IHQ or at our Ministry Center in Charlotte, NC. Come use your experience and skills to join a great Operations Team making an eternal impact on children and families around the world!

A day in the life of an Operations Manager:

At Samaritan’s Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. 

In the role of Operations Manager, you will have the opportunity to:

  • Maintain your personal relationship with Jesus Christ and be an effective witness for Him
  • Manage the operation of all 8 Processing Centers, including more than 2,000 full-time and Associate staff serving in management and support roles
  • Oversee the operation of all Processing Centers to be in compliance with all local ordinances and regulations, and insuring that all processing-related systems and activities comply with Samaritan’s Purse policies, procedures, regulations, and ministry standards
  • Develop and manage the budget and all subsequent expenditures for OCC Operations and all Processing Centers
  • Develop a comprehensive staffing projection for more than 1,000 positions in Processing Centers, coordinating with Human Resources and other applicable departments that provide Processing Center staff
  • Locate, design, coordinate, and manage all Processing Centers, including the identification of Processing Center locations in cities where a permanent Samaritan’s Purse facility does not exist. This includes assessing all operational requirements such as security, applicable permits, and insurance.
  • Coordinate the operational aspects of the fulfillment of more than 300,000 Build-A-Shoebox-Online orders with the Build A Shoebox Online (BASBO) Project Manager
  • Work closely with all Samaritan’s Purse departments involved with the operation of the Processing Centers
  • All other duties as assigned

Check out more about serving with Samaritan’s Purse.

Qualifications & Experience:

  • Bachelor's degree from four-year college or university; seven (7) or more years’ related experience and/or training; or equivalent combination of education and experience.
  • Demonstrated success as a project manager who leads others well
  • Knowledgeable of supply chain best practices
  • Experienced working with high volume of volunteers and seasonal staff
  • Able to effectively lead the operations and processes of multiple sites
  • Strong communicator, able to negotiate effectively
  • Highly detail oriented and able to multi-task
  • Flexible attitude, able to pivot and implement sudden changes quickly
  • 12 credit hours of college-level Biblical Studies

Job Location: Boone, NC or Charlotte, NC

Type:  Full-time

Language Requirement: Fluency in English

Travel Expectations: Approximately 90 days annually


  • On-site Medical Clinic (staff and dependents)
  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Paid Family Medical Leave
  • Term Life Insurance
  • 401(k) retirement savings plan
  • 10 paid holidays
  • 12 vacation/personal days
  • 10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)

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Location: Boone, NC, United States
Date Posted: May 17, 2022

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