Join our Talent Network
Skip to main content

Service Desk Analyst III

Location: N. Wilkesboro, NC, United States
Job ID: 12896
Date Posted: Jan 10, 2022

Job Description

Get Involved!

Samaritan’s Purse is seeking a Service Desk Analyst III to join our team at our International Headquarters location in Boone, NC. You can be helping the ministry with IT technical issues every day!  As a Service Desk Analyst III, you will be supporting and solving Tier III technical issues in person or by remote tools as needed and providing excellent customer service to staff, vendors, and volunteers.  Bring your technical knowledge to a team that thrives in the areas of IT troubleshooting and customer support.  Come and use your gifts every day to advance the Kingdom of God!

A day in the life of a Service Desk Analyst III:

At Samaritan’s Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. 

In the role of Service Desk Analyst III you will have the opportunity to:

  • Maintain your personal relationship with Jesus Christ and be an effective witness for Him
  • Support and solve Tier III technical issues in person or by remote tools as needed and alert the Service Desk Lead of recurring problems or patterns
  • Collaborate with numerous system teams to fix and remediate system malfunctions post-system implementation as they arise
  • Train site staff on proper use of available supported technologies and communicate with the Service Desk Manager regarding service, incident, and problem management improvement and knowledge management transfer
  • Proactively maintain user IT systems to ensure proper and secure functionality, and analyze methods to improve efficiency, security, and customer experience
  • Comprehensive knowledge of common software platforms and operating systems (MS Office, Windows, etc.)
  • Serve as the escalation point for multiple Service Desk Analyst I and II employees
  • Provide excellent customer service to staff, vendors, and volunteers
  • All other duties as assigned

Check out why people love serving with Samaritan’s Purse: https://bit.ly/2F8Nom5

Qualifications & Experience:

  • Bachelor’s degree or university program certificate in a related IT discipline and four (4) to five (5) years of experience; or Associate Degree and six (6) or more years of related work experience and/or training; or equivalent combination of education and experience
  • Relevant ITSM or ITIL certification and Network+ preferred
  • Comprehensive knowledge of service desk ticketing systems
  • Ability to interact and communicate effectively with candidates and all levels of management, providing strong customer service support
  • Strong spiritual maturity and discernment
  • Ability to collaborate well with various ministry teams and departments
  • Ability to develop and execute sourcing strategies
  • Strong customer service skills
  • Twelve credit hours of college-level Biblical studies required

Job Location:  Boone, NC 

Type:  Full-Time

Language Requirement:  Fluency in English (required)

Benefits:

  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Term Life Insurance
  • 401 (k) retirement savings plan
  • 10 paid holidays
  • 12 vacation days
  • 10 sick/personal days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

 

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)

      Returning Applicant >
    Save Job Saved
    Share: share to e-mail

    Location: N. Wilkesboro, NC, United States
    Date Posted: Jan 10, 2022

    Still trying to find your fit at Samaritan's Purse?

    By joining our Talent Network, you’ll help give our recruiters a good idea of your calling, skills, and talents as openings become available ministry-wide.

    Join our Talent Network