Job Description

Get Involved!

Samaritan's Purse is seeking a Beneficiary Service Manager to join our team in North Wilkesboro, NC. You can be a part of a highly professional North American Ministries team. In this role, you will manage a team that focuses on all aspects of beneficiary selection, needs assessment, and requests for assistance from individuals. You will oversee the intake of all beneficiary assistance requests for disaster relief and rebuild. Come and use your gifts daily to advance the Gospel!

A day in the life of a Beneficiary Service Manager:

At Samaritans Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. 

In the role of Beneficiary Service Manager, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him
• Manage the case management process for the rebuild program. This includes detailed investigation of candidates; based on need, eligibility, and other program criteria.
• Oversee caseloads for multiple rebuild projects. Review and assess documents and process written proposals for each beneficiary to be sent to leadership for approval. Keep detailed files of each homeowners data and ensure beneficiary data is kept confidential and secure.
• Manage team taking inbound/making outbound phone calls to serve homeowners affected by disaster, needing assistance with rebuilding their homes, and assisting with overflow calls from volunteers as needed.
• Work with Disaster Relief field staff to ensure the disaster work order intake process is maintained and communicated to the field.
• Work with homeowners and Office Manager to procure and use FEMA/insurance money for the construction of the home. Enforce requirements to use money for the intended purpose.
• Manage the development and distribution of reports for the Beneficiary Service team for all rebuild projects across the United States.
• Attend local long-term recovery meetings to identify potential needs and applicants who may meet program criteria.
• Communicate and minister to homeowners, keeping them informed of the teams progress and assisting with requests.
• All other duties as assigned

Check out why people love serving with Samaritans Purse: https://bit.ly/2F8Nom5

Qualifications & Experience:

• Bachelors degree (B.A.) and three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience
• Ability to work in fast paced environment while being detail-oriented
• Basic construction knowledge preferred
• Intermediate technology skills
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Highly effective verbal and written communication skills
• Thorough knowledge of Microsoft Office (Outlook, Word, Excel)
• Twelve credit hours of college-level Biblical Studies preferred, not required

Job Location: North Wilkesboro, NC

Hours: 8:00 AM - 4:30 PM EST

Type: Full-time

Language Requirement: Fluency in English

Benefits:

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)