Job Description

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Samaritan's Purse is seeking an Atlassian Application Owner to join our Information Technology department in Boone, NC. As an Application Owner, you will ensure that all assigned systems are optimally configured for the ministry's use, understood by end users and administrators, supported, stable, and secure. You will be responsible for providing reactive support for assigned applications to subject matter experts, administrators, and other IT resources. Come use your gifts and talents to advance the Gospel! 

Please note that this position requires candidates to work on-site in one of our North Carolina offices: Boone, North Wilkesboro, or Charlotte. This is not a fully remote position.

A day in the life of an Application Owner: 

At Samaritan's Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. 

In the role of Application Owner, you will have the opportunity to: 

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him
• Install, configure, and maintain the Atlassian on-premise Data Center tool suite of Jira Software, Jira Service Management, Confluence, Opsgenie, and plug-ins.
• Maintain expert knowledge of assigned applications and implements application features to meet the needs of ministry areas while also ensuring data security and privacy requirements are met. 
• Create and maintain detailed technical and user-facing documentation and profiles of how each ministry area uses the application. 
• Ensure that new features and upgrades are effectively tested, communicated, and deployed. 
• Provides hands-on support as required and ensures that documentation is updated. 
• Install, configure and maintain performance monitoring and alert notifications, schedule backups, and implement disaster recovery plans for assigned systems. 
• Work with Program Managers to assess and implement ministry area system requirements.
• Train help desk members and system administrators to perform tier one and tier two support.
• Provide on-call support as needed to ensure ministry operations are not impacted by system issues. 
• All other duties as assigned.

Learn more about serving with Samaritans Purse. 

Qualifications & Experience: 

• Bachelor's Degree in Business or Computer Science and at least five (5) years 5-7 years of related experience and training; or equivalent combination of experience and education. 
• Ability to translate business speak to technical speak and technical speak to business speak.
• Ability to lead and maintain control of meetings.
• General knowledge of Jira and Confluence administration.
• Working knowledge of Atlassian Jira Service Management, ITIL V4 alignment, and Continual Service Improvement (CSI) practices.
• Desire and ability to grow the Atlassian platforms to scale within the ministry for various projects, and needs.
• Working knowledge of JQL, SQL, Ubuntu Linux, Ansible, and REST API services is preferred.
• Thorough knowledge of SDLC, ITIL, and Agile Frameworks.
• 12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire.  

Job Location: Boone, Charlotte, or Wilkesboro, NC 

Type: Full-Time 

Language Requirement: Fluency in English (required)

Travel Expectations: This position requires domestic and international travel less than 10% of the year.  

Benefits:

• On-site Medical Clinic (staff and dependents) 
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave 
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
• We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.  Matthew 28:19; John 10:30; Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.  Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.  John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  1 Corinthians 15:51-57; Revelation 20:11-15.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  1 Corinthians 12:12, 27; Ephesians 1:22-23.
• We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ.  Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
• We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.  Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.
• We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order.  Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5