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Supervisor, Donor Response

Location: North Wilkesboro, NC, United States
Job ID: 14954
Date Posted: Feb 21, 2024

Job Description

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Get Involved!

Samaritans Purse is seeking a full-time Supervisor to join our Donor Ministries team in N. Wilkesboro, NC. As a Donor Response Supervisor, you will have the privilege of supervising the day-to-day activities of individual full-time representatives and seasonal associate staff to successfully achieve the objectives and service standards of the Response Center. You will have the unique opportunity to directly supervise each representative and continually monitor effectiveness, assisting with elevated items, and coaching as needed. Come join our team and use your gifts for the Kingdom!

 

We are considering applicants for both 1st and 2nd shift.

1st Shift: 8:00 AM - 4:30 PM

 2nd Shift: 1:30 PM - 10:00 PM

 

A day in the life of a Donor Response Supervisor: 

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.  

 

In the role of a Donor Response Supervisor, you will have the opportunity to: 

  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Supervise the day-to-day activities of individual full-time representatives and seasonal associate staff 
  • Receive and resolve escalated calls from within the team
  • Build a healthy culture and unity among the team
  • Manage and schedule staffing to ensure capacity is optimal throughout the year
  • Evaluate the performance of every representative to ensure meeting or exceeding quality standards related to professionalism, accuracy, timeliness, and ministry in interactions with donors
  • Monitor and audit the quality of phone calls, emails, and written correspondence
  • Assist with the hiring process and onboarding of new Donor Response team members
  • Suggest improvements to workflow, donor experience, scripting, and other procedures
  • Be an expert in Samaritan's Purse programs and Response Center procedures
  • Listen effectively and discern to identify issues and resolve conflict 
  • Assist with initial interview and screening process and onboarding for candidates for Representative
  • All other duties as assigned

Learn more about serving with Samaritans Purse.  

 

Qualifications & Experience

  • Bachelor's degree (B.A.) with five (5) years management experience and/or training; or equivalent combination of education and experience
  • One year of college-level Biblical studies strongly preferred.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and deal with several abstract and concrete variables.
  • 12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire

 

Job Location: North Wilkesboro, North Carolina

Type: Full-Time 

Shift: 1st Shift: 8:00 AM - 4:30 PM

          2nd Shift: 1:30 PM - 10:00 PM

 

Benefits:

  • On-site Medical Clinic (staff and dependents) 
  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Paid Family Medical Leave 
  • Term Life Insurance
  • 401(k) retirement savings plan
  • 10 paid holidays
  • 12 vacation/personal days
  • 10 sick days

 

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)

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Location: North Wilkesboro, NC, United States
Date Posted: Feb 21, 2024

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