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Staffing Operations Manager

Location: Boone, NC, United States
Job ID: 13992
Date Posted: Mar 17, 2023

Job Description

Get Involved!

Are you a strategically-minded person? Do you enjoy finding ways to continually make things better and more efficient? Samaritan's Purse is seeking a Staffing Operations Manager to join the Human Resource team! This role will have a focus on identifying opportunities for continuous improvement for staffing processes and procedures. Come be a part of what the Lord is doing at Samaritan's Purse!

A day in the life of a Staffing Operations Manager:

At Samaritan’s Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other and our staff and volunteers who serve around the globe. 

In the role of Staffing Operations Manager, you will have the opportunity to:

  • Maintain your personal relationship with Jesus Christ and be an effective witness for Him
  • Collaborate with other teams identify opportunities for continuous improvement to staffing operations with a focus on improving candidate and recruiter user experiences through standardization, automation, and digitization
  • Produce and maintain operational documents including process workflows, standard operating procedures, and work instructions
  • Oversee recruiting data analysis, reporting, and insights as well as make data-guided recommendations
  • Assist with process mapping initiatives, especially surrounding job architecture, workforce planning, and position management across the ministry
  • Develop and maintain Staffing Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and Key Performances Indicators (KPIs)/metrics
  • Deliver recurring reports and dashboards on recruiter KPIs and survey data such as: hiring manager satisfaction, candidate experience, etc.
  • Develop and assist in the facilitation of a standardized training program to ensure all newly hired/promoted partners, specialists, recruiters, and coordinators are properly oriented to Samaritan's Purse staffing processes, technology, and tools.
  • Maintain relationships with ministry partners and high-level key stakeholders
  • Stay abreast of current recruiting trends and staffing developments, works with Global Staffing Manager to adjust processes and systems accordingly.
  • Ensure the Staffing team is adhering to the compliance and EEOC regulations. Work closely with the HR Service legal team and other stakeholders to ensure consistency in hiring practices are documented and delivered in all that we do.
  • Assist with annual budget preparation and administration for the HR staffing office
  • All other duties as assigned

Learn more about serving with Samaritan’s Purse

Qualifications & Experience:

  • Bachelor’s degree (B.A.) from a four-year college or university in Business Management, Human Resources, or related field. Minimum of five (5) years of related recruitment and staffing experience with minimum of two (2) years in a recruiting operations role; or equivalent combination of education and experience
  • SHRM Professional Human Resources Certification or other recognized HR certification preferred  
  • Thorough knowledge of domestic and international recruitment and of Application Tracking Systems, Staffing/Placement Systems, and CRMs
  • Thorough knowledge of workforce planning to meet organizational goals and experience working with/at all levels of management
  • Demonstrated problem solving, conflict resolution, and decision-making skills
  • Experience in managing multiple projects and deadlines required
  • Excellent organizational skills and detailed oriented
  • Strong customer service focus and ability to communicate professionally through verbal and written communication
  • Twelve credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire

Job Location: Boone, NC

Type: Full-Time

Travel Expectations: Intermittent domestic travel; less than 10%


  • On-site Medical Clinic (staff and dependents)
  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Paid Family Medical Leave
  • Term Life Insurance
  • 401(k) retirement savings plan
  • 10 paid holidays
  • 12 vacation/personal days
  • 10 sick days


Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.


Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)

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Location: Boone, NC, United States
Date Posted: Mar 17, 2023

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