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Visitor Relations Representative

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Location: N. Wilkesboro, NC, United States
Job ID: 13731
Date Posted: Nov 14, 2022

Job Description

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Samaritan’s Purse is seeking a Full-Time, Visitor Relations Representative to join our Donor Ministries Department in North Wilkesboro, North Carolina.  In this role, you would have the privilege of interacting face-to-face with the public through conducting tours. In addition, you would be responsible for telephone and written correspondence as needed. You would have the opportunity to serve on the front-lines within Donor Ministries by contacting donors (via phone or in writing) to personally thank them for their support. Apply today and use your gifts for the Kingdom!

A day in the life of a Visitor Relations Representative:

At Samaritan’s Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and prayer.  We hear from members of our staff, both from IHQ and our global offices, as well a special guest speaker who encourages us in God’s word.  We then join together to prayer for one another, as well as praying for staff and volunteers who serve around the globe.  We get paid to start each day this way! 

In the role of a Visitor Relations Representative, you will have the opportunity to:

  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Conduct tours of the Wilkes Office and Warehouse and the Samaritan’s Purse Headquarters in Boone
  • Complete tour functions, drafting correspondence and creating gift bags and ordering materials for them
  • Be prepared to share how God is working through Samaritan’s Purse around the world.  This includes information about the places, strategies, urgency, and ways their giving will enable impact. As appropriate, learn more about the donors and how the Lord has led them to partner with Samaritan’s Purse. Identify those who wish to engage more personally with the ministry and assist with introductions to the appropriate Donor Ministries staff person
  • Contact donors by phone to communicate appreciation for their gifts and minister to their prayer concerns. Send notes, emails and letters to in follow-up to telephone calls, or when no one was reached by telephone
  • Have a working knowledge of the database system. Record each donor contact and tend to basic account maintenance issues
  • Answer phones, proactively interacting with callers in a warm, professional and positive manner, fielding general questions, and taking requests for information.  Determine the callers need and route the call to the appropriate person or department
  • Receive guests, vendors and other visitors, making them welcome and creating a positive work environment. Follow the guest procedure by connecting the visitor with the most appropriate department or staff member. Assist guests, vendors and salespersons with Electronic Visitor Registration
  • Maintain a current working knowledge of Samaritan’s Purse history and mission, and demonstrate the ability to communicate clearly and positively to the public
  • Monitor the answering machine each morning for calls received after hours and during weekends, as requested.  Disburse messages as appropriate
  • Assist with the collection and/or the retrieval of keys for vehicles left on Samaritan’s Purse property overnight
  • Assist tour participants by maintaining contact with tour guides and facilitating timely staff response to group needs
  • During emergencies, assist with communications to Facilities, Security or Emergency Services
  • Update intranet phone listings and staff photos as staff changes are made
  • Follows procedures for accepting donations of all kinds from visitors on campus
  • Maintain an orderly and neat reception area at all times
  • Is available on a rotating basis to open the switchboard at 7:45am, covering all incoming calls until staff conclude devotions each workday
  • Provide coverage for other buildings as needed
  • Assist with Donor Ministries’ social functions and team building activities
  • Follow policies and procedures of Samaritan’s Purse as set forth in the Policy and Procedure Manual
  • Attend daily morning devotions and participates in prayer support for the ministry, donors and volunteers
  • Maintain a strong Christian witness to colleagues, vendors, charitable beneficiaries, and the general public
  • All other duties as assigned

Learn more about serving with Samaritan’s Purse

Qualifications & Experience:

  • Associate’s Degree and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience is required.
  • Biblical Studies strongly prefered. 

Job Location: North Wilkesboro, North Carolina

Type:  Full-Time


  • On-site Medical Clinic (staff and dependents)
  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Paid Family Medical Leave
  • Term Life Insurance
  • 401(k) retirement savings plan
  • 10 paid holidays
  • 12 vacation/personal days
  • 10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)

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    Location: N. Wilkesboro, NC, United States
    Date Posted: Nov 14, 2022

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