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Application Support and Implementation Specialist (CRM)

Location: Boone, NC, United States
Job ID: 13531
Date Posted: Apr 23, 2024

Job Description

Get Involved!

Samaritans Purse is seeking an Application Support and Implementation Specialist to join our team in Boone, N.C!  You can help the ministry by supporting and implementing our new internally built donor management application!  In this role, you will provide technical expertise and guidance for other ministries as they seek to implement our new application as well as offer technical application support for both Samaritans Purse and other ministries.  Bring your technical knowledge to help support a mission critical IT team.  Come and use your gifts daily to advance the Gospel!

A day in the life of an Application Support and Implementation Specialist:

At Samaritans Purse, the Gospel really is the center of all we do!  We start each day with a time of devotions and spend time praying for each other, our staff, and volunteers who serve around the globe. 

In the role of an Application Support and Implementation Specialist, you will have the opportunity to:

  • Provide excellent customer service to internal staff and partner organizations.
  • Perform root cause analysis for problems, resolve data discrepancies, and suggest improvements to reduce future incidents.
  • Work with our development and testing teams to report system bugs, follow up on resolutions, and update stakeholders on progress.
  • Monitor system performance and respond to alerts and emergencies in a timely manner.
  • Maintain detailed documentation of all incidents and resolutions for continuous learning and reference.
  • Mentor customers on technical essentials and application capabilities.
  • Communicate technical options to customers through, but not limited to, building proof of concept projects and sample code.
  • Assist in application configuration and troubleshooting for partner organizations, and support customer testing.
  • Work with the lead implementation consultant to ensure a smooth onboarding experience for partner organizations.
  • Identify gaps in partner organizations needs and report those needs to the Senior Product Owner.
  • Provide technical guidance on data migration efforts and assist in validating the accuracy of migrated data.

Check out why people love serving with Samaritans Purse: https://bit.ly/2F8Nom5

Qualifications & Experience:

  • Bachelors degree and four (4) or more years of related experience
  • Technical knowledge integrating with REST APIs
  • Thorough technical knowledge of relational databases and ability to create SQL scripts
  • Knowledge of customer requirements in order to design and communicate technical solutions
  • Ability to communicate ideas in both technical and user-friendly language
  • Proficient in troubleshooting and resolving complex system issues
  • Ability to read and understand the application source code (C#)
  • Excellent customer service, attention to detail, and drive to ensure customer satisfaction with each interaction.
  • Strong verbal and written communication skills. Must be able to communicate effectively and confidently with users, team members and management
  • Willing and able to travel to company facilities to meet with business groups as needed
  • Twelve credit hours of college-level Biblical studies desired but not required

Job Location:  Boone, N.C

Type:  Full-Time

Language Requirement:  Fluency in English (required)

Benefits:

  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long-term and Short-term disability insurance
  • Term Life Insurance
  • 401 (k) retirement savings plan
  • 10 paid holidays
  • 12 vacation days
  • 10 sick/personal days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10) 

 

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Location: Boone, NC, United States
Date Posted: Apr 23, 2024

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