Donor Response Representative (On-Call)
Are you someone who finds value in serving others? Do you like interacting with people on the phone and over email? Donor Ministries is looking for passionate, service oriented individuals to support the Samaritan's Purse Response Center by responding to phone, email, and letter correspondence.
Samaritan's Purse is a non-denominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. For over 40 years, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. If you are searching for a Career with Impact come see how we serve!
NOTE: This is a part-time, on-call position. Hours may vary based on events and ministry needs with various shifts available to cover operating hours of a Response Center: 8:00 am - midnight, Monday - Saturday.
Christian Purpose and Expectations:
All employees will proclaim the Gospel of Jesus Christ through their employment to further Samaritan’s Purse mission
- Assist donors and general public with:
- Ministry information on Samaritan’s Purse programming around the world
- Website navigation and assistance
- Donor financial transactions, account maintenance, and problem resolution
- Prayer, scripture, and encouragement
- General inquiries
- Make outbound calls regarding:
- Appreciation calls to volunteers and churches
- Volunteer scheduling and information sharing (for Operation Christmas Child season)
- Donor Event RSVP’s
- Maintain up-to-date knowledge of Samaritan’s Purse history, ongoing global programs, and volunteer opportunities
- Read, sort, and respond to emails in the various donor-related inboxes each day. Forward responses to appropriate staff as indicated by the Donor Ministries Email Correspondence Procedure.
- Process completed outgoing correspondence, both email and letter, for department including quality checking and documentation in donor records.
- Meet or exceed all ministry quality standards following procedures and guidelines regarding professionalism, timeliness, accuracy, and compassion.
What we are looking for in a candidate:
- Four-year college or university program degree; and 1-2 years’ related experience and/or training; or equivalent combination of education and experience
- Exudes an attitude of flexibility and adaptability
- Technical proficiency with computer systems, Excel, Word, Outlook, internet navigation & research.
- Exceptional written communication skills
- Ability to work in a fast-paced environment and quickly solve problems as they occur
- Strong internal and external customer service focus
- Strong attention to detail
- Ability to interact with business partners in a positive, uplifting manner
Location: North Wilkesboro, NC
Frequently Asked Questions regarding an application for employment with Samaritan’s Purse: http://careers.samaritanspurse.org/faqs
Samaritan’s Purse Distinct Objectives:
PROCLAIM THE GOSPEL - EXALT Christ and share the Gospel while working in His Name around the world
SERVE WITH EXCELLENCE - EXCEED the world’s standard while serving the purposes of God’s kingdom
RESPOND WITH COMPASSIONATE ACTION - EXPEDITE our response to needs as the Lord reveals opportunities to minister
DEMONSTRATE BIBLICAL INTEGRITY - EXHIBIT character and integrity personally, at home and work
WALK IN BOLD FAITH - EXPECT God to do the impossible
Samaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Samaritan's Purse Statement of Faith:
* We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)
* We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)
* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)
* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)
* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)
* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)
* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)
* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)
* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)
* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)
* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)
Job Status: Part Time
Job Reference #: 10063