Job Description

Samaritan's Purse is a non-denominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. For over 40 years, Samaritan's Purse (SP) has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. If you are searching for a Career with Impact come see how we serve! We have an exciting opportunity for a Representative to join our Donor Ministries Team.

Job Duties and Responsibilities Include:                       

  • Respond to callers who have general questions about Samaritan’s Purse, communicating with partners and prospective partners how they can participate with us in ministry. Make outgoing calls on behalf of the ministry.
  • Respond to written and electronic correspondence in a timely manner, following appropriate guidelines. Read and interpret donor requests; analyze needs; research projects information, donations, and previous communications in donor records; compose responses; and document conversations in donor records. Address inquiries thoroughly and offer clarity when necessary. 
  • Process and handle financial transactions and other donation issues, including credit card and banking information. Requires problem-solving approach to identify and resolve transaction and order errors.
  • Develop and convey relational perspective in all communications with donors and colleagues.

Maintain Familiarity with:

  • Current daily ministry issues and situations involving all ongoing ministry projects, donation and mailing list issues; special/seasonal responses including Christmas catalog; annual ministry report, festivals and crusades, and conferences; website news, offerings and navigation; and product availability.
  • Current topics in the media involving Samaritan's Purse to respond accurately and effectively to donor inquiries on the phone and by written correspondence.
  • Content of current and past SP and BIlly Graham Evangelistic Association (BGEA) periodicals, special mailings, books, media promotions, free offers, and "asks".
  • Mail and response procedures and IS form letters to effectively respond to donors requesting special acknowledgments.
  • Respond to correspondence (written and/or electronic) in a timely manner, following all Donor Ministry (DM) correspondence guidelines.  Position involves reading and interpreting donor requests; analyzing needs; researching projects information, donations, and previous communications in donor records; composing responses; and recording contact in donor record.

Periodic or Special Assignment Duties and Responsibilities may include the following.  Other duties may be assigned.

  • Read, sort, and respond to e-mails in the Info, Giving, E-Update and Projects inbox each day.  Forward responses to appropriate staff as indicated by the DM E-mail Procedure.  Print and maintain files for all completed e-mails.
  • Seasonal backup for sorting and distributing mail and reports from Data Entry to appropriate persons within the department.  Open, read, scan, log and determine handling of all incoming department mail, and distribute to appropriate staff member.  Update log as assignments are completed or reassigned.  Daily monitor and track correspondence and phoned-in donation trends through follow-up communications and report any areas of concern to Donor Ministries Response Manager. Maintain filing system for all donor correspondence, according to the Policy Retention Procedure.
  • May be asked to assist with donor events as a ministry representative.  
  • Process completed outgoing correspondence for department including quality checking and making needed copies.
  • Greet visitors to the ministry and lead tours of campus as requested.  Follow up with thank-you correspondence, information requests and contact documentation.
  • Complete all required reports and participate in all staff meetings as required.  Respond to seasonal needs, special assignments, and promotional campaigns.

EDUCATION and/or EXPERIENCE:

Four year college or university program degree; and one to three years’ related experience and/or training; or equivalent combination of education and experience.

Location:  North Wilkesboro NC

Regular, Full-time position

Full Benefit Package, including:

  • Medical, prescription, dental & vision insurance
  • Flexible Spending Account (FSA)
  • Long term and short term disability insurance
  • Term Life insurance
  • 401(k) retirement savings plan
  • Ten paid holidays
  • Ten or more days of vacation depending on years of service
  • Ten sick/personal days

Samaritan’s Purse Distinct Objectives:

PROCLAIM THE GOSPEL - EXALT Christ and share the Gospel while working in His Name around the world

SERVE WITH EXCELLENCE - EXCEED the world’s standard while serving the purposes of God’s kingdom

RESPOND WITH COMPASSIONATE ACTION - EXPEDITE our response to needs as the Lord reveals opportunities to minister

DEMONSTRATE BIBLICAL INTEGRITY - EXHIBIT character and integrity personally, at home and work

WALK IN BOLD FAITH - EXPECT God to do the impossible


Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God.  (1 Thessalonians 2:13; 2 Timothy 3:15-17)

* We believe that there is one God, eternally existent in three persons:  Father, Son, and Holy Spirit.   (Matthew 28:19; John 10:30; Ephesians 4:4-6)

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.   (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)

* We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)

* We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.   (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)

* We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.  (1 Corinthians 15:51-57; Revelation 20:11-15)

* We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12:12, 27; Ephesians 1:22-23)

* We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.   (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)

* We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other.  God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society.  For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.   (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)

* We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.   (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)

* We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.   (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)



Posted 4 Days Ago

Full time

8734

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